Midway Mechanical and EnfraGen Highlight Integration Capabilities and Mobile Solutions to Improve Technician Productivity, Reduce Manual Processes and Enhance Customer Service Delivery
This exclusive webinar explores how leading companies are using integrated field service management solutions to eliminate paper-based processes, improve collaboration between field technicians and back-office operations, and gain real-time visibility into critical service metrics to make smarter, data-driven decisions.
The session features insights from Ray Jones, VP of Information Technology at Midway Mechanical, and Juan Manuel Cruz, Head of IT and Cybersecurity at Enfrigen, who will outline the benefits their organizations have realized since implementing NetSuite Field Service Management. Participants will also hear from David Kern, formerly Senior VP of Sales at NextTechnic (now part of Oracle NetSuite), providing expert perspective on field service transformation strategies.
Watch Round Table Discussion →
Key Topics Include:
Pain Points & Solutions
Eliminating paper processes, system disconnects, and manual scheduling while addressing pricing and compliance challenges
Selection Strategy
Requirements frameworks, integration priorities, and mobile user experience essentials
Implementation Success
Timeline realities, executive sponsorship needs, and proven technician adoption strategies
Measurable Results
ROI tracking, workflow optimization, and operational improvements
Featured Companies
Midway Mechanical
500+ employees with 400 field technicians providing HVAC, plumbing and refrigeration services across the Western United States
EnfraGen
800+ employees managing a 2.2 gigawatt renewable energy portfolio across six countries in Latin America
With NetSuite Field Service Management, companies like Midway Mechanical and EnfraGen are achieving improved field-to-office collaboration, increased operational agility, and better management of service complexity across diverse geographic territories.
